Machine learning models for modern data-driven marketing

Data-driven marketing is now in charge. However, the effectiveness of marketing and advertising still needs to be improved. In this blog, we share some solid tips from 10+ years of research by machine learning scientists to all marketing professionals.

Chipotle sales increased by 81% through digital ordering in these difficult days, when many other businesses are experiencing a decrease in sales due to the pandemic.

“Investing in digital over the last several years has allowed us to quickly pivot our business with Q1 digital sales reaching our highest ever quarterly level of $372 million” — CEO of Chipotle, Brian Niccol, said in a statement.

Even in the current difficult situation, not every company is losing, but for sure the winners are those who have prepared for a more efficient and intelligent era.

Advanced technologies, such as machine learning, have been applied to more and more aspects of work. At Wali, we use all types of technology at work, and we think technology is a big part of our life. Our digital marketing service is built around identifying core KPIs, data-oriented technologies and reinforcement learning.

Here are some A.I. models and their possible applications in reality. These models could be easily adapted as a mindset and applied to any marketing campaign.

1: K-Means Clustering

K-Means is one of the most well-known clustering algorithms. In theory, K-Means clustering is a method of vector quantization that aims to partition n observations into k clusters in which each observation belongs to the cluster with the nearest mean. 

Reference: K. Wagstaff, S. Rogers, S. Schroedl, “ Constrained K-means clustering with background knowledge “, Proc. 8th Int. Conf. Machine Learning, pp. 577–584, 2001.

Marketing professionals can utilize this algorithm to create segmentation for all their influencers. Every individual influencer has different characteristics. Grouping them into different segments makes the future match 65% faster. At the Wali tech team, we apply this algorithm to our huge set of influencers. It helps us match influencers more accurately to specific industries or one business.

2: Decision Tree

Decision trees are powerful machine learning models that are widely applied in real-world applications. They are defined by recursively partitioning the feature space, which is very easy to interpret. Enhancing the decision tree using reinforcement learning examines all features of a new data point to update model parameters.

Reference: A. M. Roth, N. Topin, P. Jamshidi, M. Veloso, “Conservative Q-Improvement: Reinforcement Learning for an Interpretable Decision-Tree Policy”, arXiv preprint arXiv:1907.01180, 2019

One of the biggest pain points for influencer marketing is to keep matching the brand with a new set of influencers in a dynamic way. This algorithm can help this situation. By creating a decision tree, any marketing professionals can pick a new set of influencers for a brand in a short time. Combining the decision tree with reinforcement learning, the system continuously updates the corresponding decision trees automatically. For example, at Wali, we first created our own decision tree, then kept reinforcement learning on our decision tree. As we are receiving new data points, we can quickly identify the best time to match a specific influencer to a brand.

3: Logistic Regression

Logistic regression is a statistical model that uses a logistic function to model a binary dependent variable. There are many more complex extensions that are applied to various marketing applications.

One typical application is to use logistic regression to predict customer churn. The prediction result can help businesses maximize the usage of their marketing budget by spending money (such as email, push notification, or limited-quantity promotion) on loyal or potential loyal customers.

Credit: John Sullivan, “Churn Prediction: Logistic Regression and Random Forest”

Many times, we only use the numbers a third party platform provides for us to calculate the performance of marketing campaigns. Marketing professionals can also start calculating the loyalty of a customer set, and evaluate the marketing performance based on a combination of third party results and customer loyalty. The same thing can be applied to customer lifetime value.

At Wali, we track all the values above, then calculate the most valuable set of customers and influencers for the brand. This algorithm helps us to keep our promise of matching accuracy for our client.

The perfect marketing campaign is hard to produce. Data-driven strategies are helping us to find a better answer. We encourage as marketing professionals, our readers will adopt some methods from our blog and use them for their next marketing campaign.

Wali autopilot influencer platform is built with more complex ML models, so your brand can quickly match with the best audience. No recruiting, no negotiation. 

Learn more about our no recruiting, no negotiation autopilot influencer platform at https://mywali.co/influencer.html

Why your social media is not good enough? And what to do about it.

The world as we know is changing and people are getting more and more plugged in. We know you tried to be at where your clients live and function, but it doesn’t always work out as you thought. As a smart business owner, what are some ways you could do to build a better interactive relationship with your customers? How can you turn one-off purchases into long-lasting engagement? 

Continue reading “Why your social media is not good enough? And what to do about it.”

The Magic of Targeted Messaging

It’s the end of the year and the holidays are in full swing. Shoppers are out getting in that last-minute purchase done, while businesses are offering promos and discounts to attract in those same shoppers. Yes, this is a time where a lot of money changes hands and the gods of commerce throw their heads back and laugh with reckless abandon.

For the smart business owner, this season presents a lot of opportunities and a chance to endear themselves to their customer base. It is a time where smart promotions can yield great results if done right. Following the suggestions we have below, you will see significant growth in your next quarter sales. 

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Wali’s Upcoming Feature; Digital Menu, It’s More than Digitizing Your Physical Menu

Wali’s new feature: Digital Menu is under way! Our engineers are working hard to roll out this feature soon, here’s a sneak peak of what we are thinking it will do.

We’ve been toying with a new feature to add to our product line for quite some time now and as the title would suggest it’s going to allow you to digitize your physical menu. We think that for a lot of business owners especially in the Food industry, your menu is not going to stay in place for long. You’ll need to update it, and we can shave off some print cost and some time by integrating it into our dashboard.

A larger benefit, is to leverage a User interface that your customer most often use when engaging with your business to collect some juicy data about how well your product line is doing?

Below is a visual diagram of our thinking process when developing this tool, but we’re thinking beyond just simple software data collection. Of course, we are heading towards an AI solution (we’re an AI company after all.) We believe that like the digital rewards tools we already have to offer, the digital menu is another gateway for business to collect customer behavior data, live.

Continue reading “Wali’s Upcoming Feature; Digital Menu, It’s More than Digitizing Your Physical Menu”